Last Updated: 1 June 2026
These Terms and Conditions govern your use of the Keepsake London website and the purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
Keepsake London (“we”, “our”, “us”) operates the website keepsakelondon.co.uk.
Contact Email: hello@keepsakelondon.co.uk
By placing an order through our website, you confirm that:
We make every effort to ensure product descriptions, images, and pricing are accurate.
However:
All products are subject to availability.
Customers are responsible for ensuring all submitted personalisation details are accurate.
This includes:
Keepsake London is not responsible for errors resulting from incorrect information provided by the customer.
Once production has begun, personalised orders cannot normally be amended or cancelled.
We reserve the right to refuse any personalisation request that contains offensive, unlawful, defamatory, or inappropriate content.
All prices displayed on our website are in Pounds Sterling (£).
We reserve the right to change prices at any time without notice.
The price charged will be the price displayed at the time your order is placed.
Payments are processed securely through PayPal.
Full payment must be received before an order is processed and dispatched.
Keepsake London does not store payment card information.
An order confirmation email does not constitute acceptance of your order.
We reserve the right to:
If an order is cancelled after payment, a full refund will be issued.
Production times may vary depending on the product ordered.
Estimated delivery times are provided for guidance only and are not guaranteed.
Keepsake London shall not be liable for delays caused by:
Customers are responsible for ensuring delivery details are correct.
Additional charges may apply for redelivery caused by incorrect address information.
Ownership of products passes to the customer once full payment has been received.
Risk passes to the customer upon successful delivery.
Due to their bespoke nature, personalised products are generally exempt from cancellation and return rights under the Consumer Contracts Regulations 2013.
Returns or refunds will only be accepted where:
Non-personalised products may be returned within 14 days of delivery provided they are:
Customers are responsible for return postage costs unless the item is faulty.
If you receive a faulty or damaged item, please contact hello@keepsakelondon.co.uk within 14 days of delivery and include photographs where possible.
We may offer:
All content on this website including:
is the property of Keepsake London or its licensors and is protected by intellectual property laws.
No content may be copied, reproduced, or distributed without written permission.
Where customers upload photographs, artwork, or other content, they confirm that:
Keepsake London reserves the right to reject uploaded content at its discretion.
Nothing in these Terms excludes liability that cannot legally be excluded under UK law.
Subject to that:
We do not guarantee uninterrupted access to our website.
We reserve the right to suspend, modify, or discontinue any aspect of the website without notice.
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you agree to the processing of information described in that policy.
Keepsake London shall not be liable for failure or delay in performing obligations caused by events beyond our reasonable control, including:
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms and Conditions, please contact:
Keepsake London
Email: hello@keepsakelondon.co.uk
